Animated Pokes

Q. How do I become a member?
A. You can become a member by pressing the "Signing Up" button. All you have to do is to follow the instructions and enter the information required. It will only take less than a minute or so!!! Happy animated poking!!!
Q. I have added the application but can't see the animations. What should I do?
A. Firstly make sure you have the latest version of your chosen browser. Then make sure you have the latest Flash player from Adobe. Once this is done try accessing the application again. If you still can't see the animations please contact us from the "Contact Us" page.
Q. How do I report abuse/abusive pokes or messages?
A. Animated Pokes take possible abuse or abusive pokes and messages very seriously. You can report these possible abuse/abusive pokes and messages using the "Report Abuse" button in the "Stats" section of the Application Canvas. Animated Pokes will investigate every report thoroughly. If necessary, we will notify you the outcome of our investigation.
Q. How do I block a user?
A. You cannot block a user in Animated Pokes. However, you can remove the user concerned using the tools provided by the parent social network. e.g. Facebook or Bebo.
Q. How do I cancel my membership?
A. In the unlikely event that you want to cancel your membership, please use the "Contact Us" page and select "Membership" category. Enter your reasons for the cancellation in the text box provided. Please note that you can enter no more than 200 characters. We will send you a confirmation by email in due course.
Q. How do I contact Animated Pokes?
A. You can go to the "Contact Us" page. Please enter your username/email address, then select a category of your enquiry from the pull down menu, and enter the nature of your query in the text box provided. Please note that you can enter no more than 200 characters per query. If necessary, Animated Pokes will contact you regarding your query.
Q. How do I advertise in Animated Pokes?
A. Please use the "Contact Us" page, enter your username/email address, and select "Advertising with us" from the pull down menu. Enter your query and contact details in the text box provided. Please note that you can enter no more than 200 characters per query. Animated Pokes will contact you regarding your query by email or telephone.
Q. How do I change my password?
A. You can change your password by first logging on to Animated Pokes. Then go to Application Canvas page. By selecting the "Edit Details" tab on the right, you will be able to change your password.
Q. How do I change my details?
A. You can change your details by first logging on to Animated Pokes. Then go to Application Canvas page. By selecting the "Edit Details" tab on the right, you will be able to change your details. Please note that only the details of country and region can be changed.
Q. Is Animated Pokes free?
A. Joining Animated Pokes is absolutely free!!!
Q. How do I add a message to the pokes?
A. You can add a message by entering a message in the "Message" box when sending a poke.
Q. How do I change my character?
A. You can change your character by visiting the "Character" page in the Application Canvas page.
Q. How do I select the poke action?
A. You can select your poke action by visiting the "Pokes" page in the Application Canvas page. After you have selected a poke action, you will have the opportunity to preview the poke action. Just select the poke action you want.
Q. How do I select which friends to poke?
A. After you have selected a poke action in the Application Canvas page, a list of your friends from the social network (e.g. Facebook) will be displayed. You can select a friend by ticking the tick box next to his⁄her name or simply select the "Poke All" button!!!
Q. How do I report spammers?
A. You can go to the "Contact Us" page. Please enter your username/email address, then select the category "Report" from the pull down menu, and enter the nature of your report in the text box provided. Please note that you can enter no more than 200 characters per query. If necessary, Animated Pokes will contact you regarding your report.
Q. How do I report something strange, weird or out of ordinary?
A. Again, you can go to the "Contact Us" page. Please enter your username/email address, then select the category "Report" from the pull down menu, and enter the nature of your report in the text box provided. Please note that you can enter no more than 200 characters per query. If necessary, Animated Pokes will contact you regarding your report.
Q. How do I change my username⁄email address?
A. The username⁄email address you use to log on to your social network must be the same as that of Animated Pokes. You cannot change your username/email address.
Q. When will I be emailed?
A. We will be emailing you on a number of occasions. First, if you have forgotten your password, we will email you your new password. Please use the "Forgot Password?" link. Secondly, on some social networks, apart from the notifications, we might also send you an email when you are poked by your friends. Last but not the least, from time to time, we might email you about update of the website and services, Terms of Service, Privacy Policy and other matters in relation to your membership.
Q. How do I delete a poke⁄message I have received?
A. You can delete a poke together with its associated message by visiting the "Stats" page of the Application Canvas. Select the "Delete" button and the poke⁄message will be permanently deleted from the system.
Q. How do I delete a poke⁄message I have sent?
A. You cannot delete pokes you have sent to your friends. Only your friends who received the pokes can delete the poke⁄message.
Q. How long can I keep a poke/message for?
A. Initially, you can keep your pokes and associated messages for a period of up to ONE MONTH. However, this is constantly under review and we shall advise you the limit periodically.
Q. I downloaded the Animated Pokes toolbar but I wasn't rewarded with 500 points. What can I do about it?
A. We had a technical problem when we first launched the toolbar. This meant that some users did not receive 500 points when they should have done. We have now provided step-by-step instructions to get your 500 points. Apologies for the inconvenience caused.
Q. Is your website ICRA labelled?
A. Yes, Animated Pokes website is ICRA labelled. We care about the contents of our website and we proactively seek advice from organisations and authorities on this subject matter. Animated Pokes's entry on ICRA database can be found by following this link. For further information of ICRA and their work, please follow this link.
Q. Who developed the Animated Pokes website and where does the artwork of the Animated Pokes website come from?
A. The entire Animated Pokes website is developed in-house by a small team of enthusiastic developers. Animated Pokes commissioned its own creative artists and animators. The icons were developed by famfamfam.com and vistaicons.com.
Q. What if I still need help?
A. If you still need help, you can go to the "Contact Us" page. Please enter your username⁄email address, then select the category "Need more help" from the pull down menu, and enter the nature of your request in the text box provided. Please note that you can enter no more than 200 characters per request. If necessary, Animated Pokes will contact you regarding your request.